Installation and Setup.

Description of the service

A service that offers dedicated support from a specialized Business LOG technician, who works alongside the organization’s technicians during all phases of software installation, configuration and testing.

This coaching ensures that the software is properly implemented and optimally configured to meet the organization’s specific operational needs, ensuring a smooth transition and full system uptime.

Who is the service intended for?

This service is designed for organizations that are implementing or upgrading Business LOG software and need specialized technical support during critical stages of the process.

It is especially useful for companies that want to ensure proper software installation and configuration, minimizing any problems and downtime.

Available modes of execution

Installation service can be performed:

• Remotely,
  Performed by a remotely connected technician.
• Client Headquarters,
  Performed with a technician physically present at the customer’s headquarters.

How the service works?

The process is broken down into several key steps to ensure that the software implementation goes smoothly and effectively. Here is how it works in detail:

1. Machine preparation,
   Business LOG’s technical department will contact the customer to provide instructions on machine preparation.
2. Schedule the activity with our technicians,
   once the customer confirms the preparation of the machines, the installation date will be agreed upon.
3. Service execution,
   Performance of technical installation and configuration activities by Business LOG technician.

Average time of engagement

The average time frame for engagement is 7-10 working days.